Implementation Is Not Success

When you ask a company about their digital strategy, and the response you get is “We’re going to start blogging and twittering and a FB fan page…” – it’s still surprising to me. If you fast forward to the leadership meeting, you’ll hear some undertones of charts and numbers (with nothing to really compare it to) but the real energy in reporting out is that we did it. We started the blog. We started the conversation. Now we’re dealing with how to engage important audiences and answer questions — but we didn’t really have an idea of how to do this before-hand because well this new digital media stuff is craaaazy.

The excuse that digital media is new doesn’t work anymore. There are books, case studies, agency experts, and other things that help people understand what it is, and how to interact with it. The lack of planning is lazy and it reminds me of a quote from a book I’m reading now called Start with Why. “They never have time or money to do it right, but they always have the time and money to do it again.” and it’s true. When a large part of the rework required on these types of projects could have been avoided with planning – well there’s some missing accountability there. Why didn’t you anticipate this?

Just because you can make mistakes at a cheaper financial cost doesn’t mean that you shouldn’t get the very best first product as close to right as you can. There are real risks to your brand perception and those risks should make you want to get as close to right the first time as you can.