Measure What Matters

Metrics are all the rage now.  Get on board.   As demand for understanding the impact of all this web stuff meets expanded capability in tracking web activity, we find ourselves a little measurement happy.  It’s tempting to create report after report about where people are clicking, who’s tweeting what, and on and on and on.

I’m not going to lecture long because, well that’s not my style.  I’m a bullets and more resources kinda girl, so here goes:

• Meaningful measurement takes time.  If you develop the metrics based on your goals, you will better understand the progress you’re making.
• I believe that measuring also allows you to test different types of content and content delivery.  Don’t be afraid to experiment.
• When we’re thinking about websites, we don’t just want to know how many people went there but did they do what you wanted them to do?  Did they make the purchase, sign up for the newsletter, forward the article?

I’ve been going through a self-paced certificate program on web metrics.  Okay fine I’ve been reading books and blogs and that’s more than a lot of certificate programs.  So there.  Let me share some of my great reads so far:

• Avinash Kaushik is Analytics Evangelist for Google.  He’s written two books, both worth reading:  Web Analytics: An Hour a Day and Web Analytics 2.0.  He also has an awesome blog:  http://www.kaushik.net and you can find him on twitter @avinash
• If you need site analytics, Google Analytics is pretty great, and free.
• Klout.com – Free twitter analytics tool.  Pretty interesting…

Remember, focused measurement can be a powerful tool in helping your organization achieve it’s goals!