Ketchum and FedEx Team Up on Social Media Study

Right before Thanksgiving I heard about this study, but what can I say? I was totally distracted by the evil turkey. Now that we’re all back and having leftovers I think it’s smart to take a look:
Here’s the website they launched to share the report. It does a good job of using video snippets to highlight findings, etc… http://www.2010socialmediastudy.com. If you want to just download the full report: http://www.2010socialmediastudy.com/PDF/FedExSocialMediaStudy_FindingsReport_FINAL.pdf.
Take your time. The report is actually a 39 slide deck but that doesn’t mean you can get through each slide quickly. I found this report to be validating because it’s a lot of the stuff I’m constantly saying, but now I can say 62 huge global brands agree with me.
Here are the insights I was able to glean:
- Clearly defined goals are necessary. Not good to have but we can go without…
- Reverse mentoring – having younger more knowledgeable staff train managers. Win/Win people.
- Social media is a channel, not a strategy. If you’re not there you’re noticeably absent.
- Communications has oversight but Marketing pitches in to help with products… and well MARKETING.
- Companies approach to staffing for social media really depended on whether they wanted to lead, follow or observe. I love the obvious investment of resources showing the priority placed on the “channel”.
- Wondering what the breakdown is? 10% lead, 75% follow, 15% observe.
- Companies are still struggling with ROI of social media.
